UTILITY BILLING UPDATE - March 20, 2023
A system error resulted in sewer surcharges being incorrectly omitted from some of the mailed utility bills.
Staff quickly caught and corrected the error, and the updated amount due is available by viewing your utility bill account online using your customer and account number:
The City will not assess a late fee to those who have paid on the initial billing statement, resulting in an outstanding balance of the sewer surcharge.
If you have additional questions, please contact New Hope Utility Billing at [email protected] or 763.592.6760.
We apologize for any confusion and inconvenience.
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The city's utility bill includes water, sewer, recycling, storm drainage, street lighting, and a water testing charge assessed by the state of Minnesota.
Rates for all utilities are based on the funding required to cover operation, maintenance, and capital costs. They are reviewed on an annual basis to determine if funding levels are adequate to cover current and anticipated costs. The City of New Hope does not operate a private water supply well and our water is purchased from Minneapolis.
How to pay your utility bill
Utility bills are sent to utility customers at the end of each month. All payments must be received by the due date to avoid a five percent penalty.