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City of New HopeMinnesota

Automatic Payment

The city of New Hope has two automatic payment choices. Directly through the city or through the online website Invoice Cloud. Automatic Payment is a no-charge service offered by the city to allow residents to efficiently and automatically pay utility bills each month. After set-up, payment will be deducted from your checking or savings account on the 16th of each month. The online autopay option is something that you as the resident owner controls. If you are a tenant DO NOT sign up for these online services. Please note it is your responsibility to update payment information online to avoid additional fees for NSF or rejected payments. This autopay option has a due date of the 21st of each month and will reflect on the bill following online sign up.

To sign up for the Automatic Payment Plan, please fill out and submit the Automatic Payment Plan Request form attached below. Please submit this form AND a voided check to the utility billing department at Public Works. A copy of this form is also available on the back of your most recent utility bill from the city. The automatic payment set-up cannot be completed without you supplying a voided check to the utility billing department.

You will know that your bill will be paid automatically when you see the words "Pre-authorized payment of (amount) will be drawn from your bank on month/16/year" on the top section of your utility bill. Until you see this message on your utility bill, continue to pay the bill as normal. If you have any questions please contact the utility billing department directly. 

If you have already set up your Automatic Payment Plan, but would like to change the banking account, please contact the utility billing department directly and submit the form below with the correct information. It is your responsibility to notify the city of any changes to your account that may impact the Automatic Payment plan. If funds are not available or the bank rejects our request for payment for any reason a NSF fee of $30 will be assessed and auto pay will be cancelled. 

 

Contact
Utility Billing
Phone: 763-592-6760
Fax: 763-592-6776
[email protected]

5500 International Parkway
New Hope, MN 55428

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