Water

New Hope provides water to its customers in cooperation with the cities of Crystal and Golden Valley through a joint powers organization called the Joint Water Commission (JWC). The JWC has a long-term contract to purchase treated water from the city of Minneapolis. The water is drawn from the Mississippi River, treated, and pumped to reservoirs in Crystal and Golden Valley. From there, it is distributed to the cities of New Hope, Crystal, and Golden Valley. For more information about the JWC, visit the Joint Water Commission website.

Water meters, valves, service lines, stop boxes, and corporation stops are the sole responsibility of the property owner. If you need the water turned off or on at the stop box for any reason, a fee of $50 will be charged.

The water in New Hope has already been softened at the treatment plant. The average hardness is 4 1/2 grains. Typically residents do not need a water softener in the New Hope. The 2019 Water Quality Report contains more information about water quality in New Hope.

If you suspect a water break, water coming up from the pavement and flowing down the street, contact Public Works at 763-592-6777 during business hours. If it is after hours, contact Police Dispatch at 763-531-5170. If no one answers at dispatch, call 911. 

Some residents have recently reported that they have been approached by someone claiming to be a city employee and asking to take water samples from their homes. The city rarely collects water samples from resident homes, and if we do our employees are always in uniform. Please ask to see City ID and verify the person requesting access to your home is driving a City of New Hope vehicle before granting anyone access to your home. 

Contact
5500 International Parkway
New Hope, MN 55428
Phone: 763-592-6777
FAX: 763-592-6776
publicworks@newhopemn.gov

Hours -
Administration:
8 a.m.-4:30 p.m., M-F

Operations Staff
and Supervisors:
7 a.m.- 3 p.m., M-F

After-Hours Phone:
763-531-5170
(police dispatch)

JWC Water Plan