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Home / Departments / Public Works / Public Utilities / Frequently Asked Questions for Public Utilities

Frequently Asked Questions for
Public Utilities

My water meter is leaking. Whom do I call to repair it?
Please contact the Public Works Department at 763-592-6777 if you have any questions or concerns regarding leaky water meters. After normal business hours call the police non-emergency number at 763-
531-5170.

Whom do I call for a sewer back-up?
During normal business hours, please call the Public Works Department at 763-592-6777. After hours, call the New Hope Police Department non-emergency number at 763-531-5170.

I’m doing yard work and want to know where the utilities are located. Whom do I call?
Call Gopher State One Call at 651-454-0002. They will notify all utility companies to mark locations in your yard. A 48-hour notice is required before doing any work.

How do I get my water tested for lead?
Call Public Works at 763-592-6777 for information regarding lead in the drinking water and recommended laboratories for water testing.

The valve by the water meter needs to be replaced. Whose responsibility is it?
The homeowner is responsible for replacement of the valve.

There is a valve in my yard that needs to be lowered. Whose responsibility is it?
The "stopbox" valve in the yard is the responsibility of the homeowner.

I am going on vacation and want my water turned off in the boulevard. Who do I call?
Call Public Works at 763-592-6777. If staff is able to turn the water off they will do so. If the valve is damaged or bent, it is the responsibility of the homeowner to have the valve replaced or repaired.

Where does New Hope get its water supply?
The water comes from the Mississippi River. New Hope buys it wholesale (already treated) from the city of Minneapolis.

When and why are the fire hydrants flushed?
Public Works begins flushing hydrants in June to remove iron and manganese from the system. The operation of each hydrant is also checked at this time.

I have no water, what do I do?
Check to see if the water valves are open at the water meter (turn them counter-clockwise). If you have done this and there still is no water, call Public Works at 763-592-6777.

I have low water pressure, what do I do?
First, make sure both valves, before and after the water meter, are completely open. Next, check the outside faucet. If the water pressure is good, then the problem is in the house. If you are unable to determine the cause, call Public Works at 763-592-6777.