• Utility Billing
  • Understanding Your Utility Bill
  • Current Rates
• 2009 Budget
• 2008 Audit

Utility Billing

The city's utility billing program includes water, sewer, recycling, storm storm drainage, and street lighting services. In addition, a water testing charge assessed by the state of Minnesota is also billed and remitted to the state.

Rates for all utilities are based on the funding required to cover operation, maintenance, and capital costs. They are reviewed on an annual basis to determine if funding levels are adequate to cover current and anticipated costs.

Utility bills are sent to utility customers at the end of each month. Bill payment is due on the 25th of the following month. All payments must be received by the end of the day on the 25th of each month to avoid a five percent penalty. Payments made through the city's Electronic Payment Plan are withdrawn on the first business day after the 15th of each month.

Automated Bill Pay

Utility customers can sign up with the city to pay their utility bill through electronic fund transfers from their checking or savings accounts. Customers who participate in this program receive a $1 discount on each month's bill. To apply for the electronic payment program, download and print the form below:
Electronic Payment Authorization Form

Fill out the form and fax it to 763-531-5136, or mail it to City of New Hope, Attn: Utility Billing, 4401 Xylon Avenue North, New Hope, MN 55428. For additional information, contact the utility billing clerk at 763-531-5132.

Utility customers who use a bill pay service through their bank to pay their utility bill should allow at least eight working days for their payment to be processed before the due date on the 25th of each month. The service banks use to process payments does not transfer funds to the city electronically, it pays the city by check. Customers who do not allow adequate time for their payment to be processed may incur a late charge.